2-1-1 Stories

Everyday, 2-1-1 makes an impact in the lives of Utahns who are in crisis or who need assistance

2-1-1 saved my life

Sam approached a 2-1-1 representative at a community event, stating simply, “2-1-1 saved my life.” He shared with her how he had been extremely ill, hungry and cold, living on the streets. He was virtually hopeless, when someone suggested he call 2-1-1. An information specialist listened carefully and connected him to local agencies who helped him get the medical attention he desperately needed and qualify him for programs that helped him find housing. He is now employed and routinely donates to the local homeless shelter to help others change their circumstances too.

We were able to help in a more effective way

Ted and Ann are a couple who love to help others. For years, they would give money to those they perceived needed help, but found the tactic rarely changed overall circumstances. Then they learned of 2-1-1. Using the website and engaging in conversations with 2-1-1 information specialists as needed, they were able to take one young mother under their wing and connect her to appropriate services step by step as she made her way towards self-reliance.

I’m scared for my kids

Adam called on his way home back from walking his young daughters to school. His voice shook as he told the 2-1-1 information specialist he was having surgery the next day and would be off work for several months. He was worried about how he could provide for his young children since he would be without income for so long. He was also concerned about caring for them in an incapacitated state. The specialist calmly offered a much needed listening ear and gave him a list of places he could call to help meet the needs of his little family while brainstorming child care solutions. The conversation left him feeling hopeful and empowered to take action on his own behalf.

If I could just get gas, everything would be fine

Lucinda, a 60 years old caller, had suddenly found herself unemployed and unable to get a job in nursing, her area of expertise. She was sure that if she could just get gas money to get to some interviews, everything would be fine. The 2-1-1 information specialist asked more questions about her situation and discovered she had used all of her savings, was on the verge of losing her housing and had not eaten a real meal for weeks. She was immediately connected to a food pantry not far from her and sent to a location that could help support her housing situation. In addition, she was referred to a program that help seniors gain new skills to be more effective in the workplace.